Modero's response to the statements of the Support Center for Debt Mediation Services
Since 2022, the Support Center for Debt Mediation Services of the Brussels Capital Region and its director have been distributing public statements about alleged practices, complaints or investigations against Modero.
The allegations that the Support Center and its director keep publicly repeating are not based on factual grounds and undermine trust in a profession that is regulated by law. In addition, at the hearing in the Justice Committee on 24 September 2025, the Modero Group gave detailed answers on various issues, including tariffs and the non-application of the “no cure, no pay” principle.
In three years, Modero has only been informed of one complaint filed with the National Chamber of Bailiffs, which was declared unfounded, and Modero has never received any other complaints.
This disciplinary complaint dated August 16, 2022 concerning the charging of costs, filed by the Support Center, was declared unfounded after investigation by the National Chamber of Bailiffs. The appeal to the Disciplinary Committee also led to a full acquittal on 14 May 2024.
On September 25, 2024, the Support Center for Debt Mediation Services of the Brussels Capital Region and the Belgian Network Against Poverty announced in a press release that they had filed a civil complaint against Modero Antwerp in connection with files for STIB and De Lijn in Brussels. The Support Center and its director also state that a complaint would have been filed with an examining magistrate in Mechelen in 2023, but Modero has not received any official notification about this to date.
In this context, Modero has sent a notice of default to the management of the Support Center for Debt Mediation Services of the Brussels Capital Region in response to these public allegations against Modero, which are factually wrong — in terms of both form and content — and damage its reputation.
Each year, Modero handles more than 1.1 million proceedings, in accordance with legal and ethical rules. Within an organization of that size, transparent and careful treatment of complaints is essential. Modero has an internal complaint handling service that investigates each signal objectively, discusses this with the employees involved and, if necessary, introduces structural improvement measures.
Modero will remain committed to transparent communication and the proper execution of its legal duties, and rejects the unsubstantiated public allegations.